At Sageadora, your joy is our most noteworthy need! We work energetically to amuse you with our items and cause you to feel exceptional. Thank you for your purchase of our handmade soap. We take pride in the quality of our products and hope that you are satisfied with your purchase. However, due to the nature of our handmade soap, we are unable to offer refunds or exchanges. We apologize for any inconvenience this may cause. If you have any concerns about the quality of your soap, please contact us so we can address them and ensure your satisfaction with your purchase. Thank you for your understanding. If you receive an item that is damaged upon arrival, please contact us as soon as possible to request a refund or replacement. Please note that we are only able to offer refunds for damaged items

This policy clearly states that the business does not offer refunds or exchanges, but leaves the door open for addressing any concerns or issues that the customer may have.